Terms of service

RereKreations Terms of Service

By purchasing from RereKreations, you agree to these terms and our Refund, Shipping, and Privacy Policies. Please read the product description and review your personalization details before ordering.

1. Products and Payment

RereKreations offers custom party favors, graduation items, memorial keepsakes, personalized gifts, and digital designs.

Each listing identifies the items included, package quantity, and whether the purchase is a physical product or digital file. Props, gift cards, and display accessories are not included unless expressly stated.

Full payment is required before design or production begins unless otherwise agreed in writing. Submitting a custom order request does not confirm an order.

Additional services or changes affecting an existing order will be quoted for approval before additional charges are applied.

2. Customer Information and Personalization

Customers are responsible for providing complete and accurate names, dates, spelling, wording, colors, quantities, photos, playlist links, and shipping information.

Please review all submitted information carefully. Customer-provided or customer-approved errors do not qualify for refunds, returns, exchanges, or free redos.

By submitting photos, artwork, or other content, you confirm that you have permission to use it and authorize RereKreations to use it to complete your order. This does not automatically authorize promotional use of your personal photos.

3. Customer-Provided Photo Quality

RereKreations requires clear, high-resolution original photos for personalized photo products.

Blurry, pixelated, dark, or heavily cropped images may produce poor-quality prints. Screenshots and images saved from social media may also lose detail.

If we identify a photo-quality concern, we may request a replacement before production. If you choose to proceed after being advised of the image’s limitations, refunds or free redos will not be provided for quality issues caused by that image.

This does not apply to printing or production errors made by RereKreations.

4. Processing Times and Requested Dates

Standard processing is 2–3 weeks after payment and receipt of all required order details, unless otherwise stated in the listing or confirmed in writing. Shipping time is additional.

Missing information, replacement photos, or delayed proof approval may affect completion. When a proof is required, production proceeds only after approval.

Entering a “Date Needed By” does not guarantee delivery by that date unless expressly confirmed in writing.

Rush production requires approval before purchase and may carry an additional fee. Purchasing faster shipping does not shorten processing time.

If we cannot meet an agreed shipping timeframe, we will contact you with revised timing and available options, including cancellation and a refund where required by applicable law.

5. Proofs, Revisions, and Approval

One initial digital proof is included for custom designs when applicable. Up to two rounds of revisions to the original design request are included.

A $20 additional design fee applies when more than two rounds of revisions are requested. We will confirm this fee before further work begins.

Customers must carefully review spelling, names, dates, wording, photos, layout, and design details before approving a proof. Production proceeds after approval. Silence does not count as approval.

Changes requested after approval may not be possible once production begins.

A $25 reprint fee applies to reprints needed because of customer-provided or customer-approved errors. Additional costs resulting from changes in quantity, materials, or shipping will be quoted before proceeding.

Paid reprints are separate services and are not free redos. These fees do not apply to correcting errors made by RereKreations.

6. Refunds, Returns, Exchanges, and Redos

Because our products are custom and personalized, RereKreations does not accept refunds, returns, exchanges, or provide free redos for changes of mind, customer-provided errors, or errors approved in the design proof.

If RereKreations makes a design or production error, email shop@rerekreations.com with your order number, a description of the issue, and clear photos when applicable. We will review the issue and provide an appropriate correction, replacement, or refund.

Please report order issues promptly, preferably within 48 hours of delivery. Retain affected items and packaging while the issue is reviewed. Do not return items without contacting us first.

The preferred reporting period does not remove rights you may have under applicable law. Nothing in this policy excludes remedies required by law.

See our Refund Policy for additional details.

7. Cancellations

We do not accept change-of-mind cancellations once custom design or production work has begun.

If you need to cancel before work begins, contact us immediately. We will confirm your order’s status and whether cancellation is possible.

8. Product Appearance and Contents

Colors may vary slightly between screens and printed materials. Minor handmade variations that do not affect the product’s intended use are not considered production errors.

Filled and unfilled favors are supplied according to the selected listing option.

For favors containing food, review the original manufacturer’s ingredient and allergen information before consumption. Decorative packaging and small components are not toys. Keep small parts away from young children and supervise use appropriately.

9. Mini CD Playlist Keychains

Customers must create and provide their own working, shareable playlist link. Playlist creation, music files, and music subscriptions are not included.

The NFC tag opens the supplied link when scanned with a compatible NFC-enabled phone. Internet access, an app, an account, or a subscription may be needed depending on the music service.

Mini CDs are decorative and do not play music.

All keychains in a bundle use the same design and playlist unless otherwise agreed in writing.

Cart quantity refers to the number of selected packages. For example, quantity “1” for a 12-keychain package means 12 keychains.

Customers are responsible for keeping their playlist accessible. Changes to playlists, deleted links, third-party service availability, or incompatible phones do not by themselves qualify as product defects.

Contact us if a tag arrives defective or opens a link different from the one you supplied so we can review and correct the issue as appropriate.

10. Shipping Addresses and Tracking

Customers must provide a complete and accurate shipping address, including apartment or unit numbers.

Address changes must be requested before shipment and confirmed by RereKreations. Changes may not be possible after shipment.

Packages returned because of an incorrect or incomplete customer-provided address may require additional postage before reshipment. If RereKreations made the addressing error, we will correct it without charging you for our mistake.

Tracking information will be sent using the contact information provided with your order when your package ships.

11. Carrier Delays, Lost Packages, and Theft

Once a package has been accepted by the shipping carrier, RereKreations cannot control transit times, carrier delays, loss in transit, or theft after delivery. Carrier delivery estimates are not guaranteed unless expressly confirmed otherwise.

Refunds or replacements are not automatically provided for carrier delays or packages marked delivered but reported missing, except where required by applicable law.

Contact the carrier to request an investigation and notify us at shop@rerekreations.com with your order number. We will provide shipment information and assist with any available carrier claim.

If your package arrives damaged, retain the packaging and send us clear photos of the items, packaging, and shipping label so we can review the issue and assist with a claim.

This does not exclude responsibility for errors made by RereKreations or limit remedies required by applicable law. See our Shipping Policy for additional details.

12. Digital Products and Design Rights

Digital listings do not include physical products unless expressly stated. Customers are responsible for reviewing file formats, software requirements, and printing instructions before purchasing.

Change-of-mind refunds are not offered after digital files have been delivered or accessed, except where required by law. Contact us if a purchased file is defective, incorrect, or inaccessible.

Digital files may not be shared, redistributed, resold, or claimed as your own. Commercial use is permitted only when expressly included in the listing or granted in writing.

Purchasing a physical product does not include editable artwork or ownership of the underlying design. Rights in customer-supplied content and third-party materials remain with their respective owners.

13. Policy Updates and Customer Rights

Updated terms apply to purchases made after the revised terms are posted. Changes do not retroactively alter an existing order without agreement or as required by law.

Nothing in these terms or our related policies limits rights or remedies that cannot lawfully be excluded.

14. Contact Information

For questions, personalization concerns, or order assistance, email shop@rerekreations.com and include your order number when applicable.