Have a question? Browse our frequently asked questions below. If you still need help, please visit our Contact Us page.
Ordering
How do I place a custom order?
Complete the custom order request form on our website with your event details. We'll review and contact you if more info is needed.
What is your processing time?
Our standard processing time is2 to 3 weeks from payment and final order details. It doesn't include shipping. If you need it sooner, contact us before ordering to check rush availability.
Do you offer rush orders?
Yes, rush orders may be available depending on schedule. Rush fees apply and availability isn't guaranteed. Contact us before ordering to confirm we can meet your deadline.
Shipping/Pick UP
Do you ship or offer local pickup?
Yes, we ship throughout the U.S. and offer local pickup in Sacramento, California. If you choose local pickup, you'll receive pickup instructions once your order is ready.
What if my package is delayed, lost, or stolen?
Once shipped and accepted by the carrier, delivery is their responsibility. If lost, stolen, or delayed, contact the shipping carrier first. If you need more help, contact us.
Can I change my shipping address after placing my order?
Please contact us as soon as possible with updates. We can only change addresses before an order ships. After it ships, we can't modify the delivery address.
Order Changes and Returns
Can I make changes to my order?
We allow one minor change before production starts. Additional changes may require a fee.
Do you accept returns or refunds?
Because our items are custom made, all sales are final. We don't offer refunds. If something arrives damaged, contact us so we can review the issue.
Can I order a custom theme or design?
Yes, we specialize in custom designs. Share your theme, colors, and inspiration, and we'll let you know what's possible before starting.